Please READ CAREFULLY AND IN FULL this Agreement for acceptance of the terms and conditions before using this site.
By any action of yours that constitutes direct or indirect use of the content of this site or of the goods or services offered through it, you confirm your intent to accept and be bound by the clauses of this agreement and the General Terms and Conditions set forth therein, whereby the relations that have arisen between you and "PHYTOPHARMA" AD are subject to regulation by this agreement in its form at the time of use of the site.
In case you do not agree with the General Terms and Conditions set forth herein or do not wish to be bound by them, you should not continue using this Site.
GENERAL TERMS AND CONDITIONS
"PHYTOPHARMA" AD is a commercial company, registered in the Commercial Register at the Registry Agency of the Republic of Bulgaria with UIC: 208259786 and correspondence address: Oreshak village, 5630, Lovech region, 123 Stara Planina St.
The company carries out its activities in accordance with the legislation of the Republic of Bulgaria, including the Consumer Protection Act and the Personal Data Protection Act.
"PHYTOPHARMA" AD is registered with the Commission for Personal Data Protection.
This website, including its applications, maintained by "PHYTOPHARMA" AD, is purely informational in nature. The efforts made by us to ensure the reliability and accuracy of the information presented guarantee the currency and truthfulness thereof, insofar as it originates from us or is provided in the appropriate legal manner by a third-party source.
In order to clarify the information provided and to avoid possible misunderstandings, persons interested in the content of the page should contact our employees at the company office for assistance at tel. 06952/2292.
Through this page, the company does not offer or sell medicinal products.
No part of the page or its applications constitutes or should be perceived as an offer on the part of the company to enter into a contract for the sale of medicinal products. In case of misinterpretation of certain texts to the contrary, the company shall not be considered bound by such third parties and does not accept potential orders for such sales.
"PHYTOPHARMA" AD is not liable for physical and moral harm resulting from visiting the website and the information published therein.
"PHYTOPHARMA" AD does not sell prescription drugs through the site; nevertheless, "PHYTOPHARMA" AD cannot guarantee this due to technical or human factors, or breaches of the site by third parties abusing the information on the site without the knowledge of "PHYTOPHARMA" AD.
Copyright
The material presented on the "PHYTOPHARMA" AD website may not be copied, reproduced, distributed, forwarded, or processed in any form without the prior permission of "PHYTOPHARMA" AD. Permission to download materials from this site is granted only for personal, non-commercial use. "PHYTOPHARMA" AD prohibits the publication of a copy of the site or parts thereof.
ORDERS, TERMS OF PAYMENT, DELIVERY, EXECUTION
The "PHYTOPHARMA" AD online store accepts orders 24 hours a day, 7 days a week. Each selected product is placed in the cart. Before confirming the order, the User can review the cart, adjust the quantity and information, and then confirm it.
By selecting products and confirming the order, the User undertakes to pay its final price. After the order is placed, the online store system sends an email confirming receipt of the order.
Alternative forms of ordering include requests made by phone at 06952/2292 or via email at info@phytopharma.eu.
Ordered products can be delivered within 14 working days. If the ordered products cannot be delivered, "PHYTOPHARMA" AD will contact the user and provide information regarding the replacement of the ordered products or options for refunding the price paid by the User.
The delivery of the ordered products is organized by "PHYTOPHARMA" AD via a courier chosen by the user. The merchant sends the products to the address specified by the user.
The execution of the order may be delayed due to any of the following reasons:
Lack of stock of the ordered goods;
Incorrect or incomplete delivery address or contact phone number for the User.
"PHYTOPHARMA" AD is not liable for non-compliance with delivery deadlines if the delivery recipient was not found at the delivery address during the working day when the products were scheduled to be delivered. In case of delayed delivery, "PHYTOPHARMA" AD does not owe any penalty to the user.
Prices and Payment Method
The final price of the order is the total sum of the prices of all ordered products, including the delivery price, stated separately.
All prices are in EUROS, including VAT, and are not subject to change from the moment of ordering until the moment of payment.
The accepted payment methods are as follows:
Cash on delivery – When this payment method is chosen by the User, an order with a number and final price is created. Payment for the order is made to the courier upon delivery.
Card payment.
The delivery price is according to the tariff of the courier company used.
Free delivery applies to orders with a total value exceeding 25.56 EUROS.
Delivery is carried out through the courier companies Speedy and Econt, at the User's choice.
"PHYTOPHARMA" AD does not fulfill orders outside the territory of Bulgaria.
In case of delivery delay, regardless of the reasons, "PHYTOPHARMA" AD undertakes to notify the User thereof and to indicate a new delivery date.
Consumer rights under the Consumer Protection Act (CPA) for withdrawal from the contract. Terms for exercise:
The User may cancel their order before it has been prepared for delivery by courier or delivered to the address specified by the User – via a specific written statement to info@phytopharma.eu.
The User has the right to check the contents of their order before accepting it from the courier company.
The User has the right to withdraw from the contract without stating a reason, without owing compensation or penalty, and without paying any costs, within 14 days from the date of receipt of the goods by the user or by a third party other than the carrier and indicated by the user – for a sales contract, or:
a) when the user has ordered multiple goods in one order that are delivered separately, starting from the date on which the user or a third party, other than the carrier and indicated by the user, receives the last item of the order. b) in the case of delivery of goods consisting of multiple batches or parts, starting from the date on which the user or a third party, other than the carrier and indicated by the user, receives the last batch or part of the order;
When the user exercises their right of withdrawal from the contract, the user must send or hand back the goods, which must necessarily have an intact package and a well-preserved commercial appearance, without undue delay and no later than 14 days from the date of receipt of the goods. The deadline is considered met if the user sends or hands back the goods to us before the expiration of the 14-day period.
In this case, the User pays only the direct costs for returning the goods, as well as the additional costs for delivery of the goods when the user has explicitly chosen a method of delivery other than the cheapest type of standard delivery offered by the merchant.
To exercise the right of withdrawal, the user completes and sends electronically, via our website, an unequivocal statement of withdrawal from the contract, which can be sent to info@phytopharma.eu.
The User is considered to have exercised their right of withdrawal from the contract if they have sent us a message regarding the exercise of their right of withdrawal before the expiration of the aforementioned period.
In case the User has exercised their right of withdrawal from the contract, the User must return the goods in their preserved original packaging, with intact integrity and unused.
Upon non-compliance with these conditions, "PHYTOPHARMA" AD reserves the right to refuse to accept the returned goods and accordingly not to refund the full amount paid by the User.
In case the User has exercised their right of withdrawal from the contract, "PHYTOPHARMA" AD refunds the amount equivalent to the value of the product(s) within 30 days via bank transfer to a personal bank account specified by the user. All costs incurred by the User for receiving and returning the purchased goods remain at their expense.
The user does not have the right to withdraw from the contract in cases of:
- delivery of goods which, by their nature, may deteriorate in quality or have a short shelf life;
- for the delivery of sealed goods which have been unsealed after delivery and cannot be returned due to reasons related to hygiene or health protection;
- for the delivery of goods which, after having been delivered and by their nature, have been mixed with other goods from which they cannot be separated;
Handling of Complaints
At the provided communication addresses, you may submit complaints, make statements regarding your orders, file grievances regarding the work of our specific employees, as well as make recommendations aimed at improving service.
These will be considered in a timely manner, depending on their specific subject.
